Privacy Policy

1. Who we are

Dualtempo ("Dualtempo," "we," "us," or "our") provides music curation services for hospitality venues and operates the Dualtempo app for in-venue playback. This Privacy Policy applies to our website and the Dualtempo mobile and tablet applications (collectively, the "Services").

2. Information we collect

We collect only the information needed to operate the Services and respond to your requests.

Information you provide

• Contact details: information submitted through inquiry forms or email, such as name, venue name, email, phone number, and your message.
• Account information: if you create an account, we collect your email address, display name, and venue/workspace details.
• In-app preferences: playlists, scheduling selections, favorites, playback settings, and related configuration choices.

Information collected automatically

• Device and technical data: device model, OS version, app version, language, time zone, and a random device identifier used for secure sign-in continuity.
• Usage data: pages/screens viewed, features used, and playback events (for example: track started, skipped, paused), including approximate session duration.
• Diagnostic and crash reports: technical logs to diagnose failures and improve stability.
• Cookies and similar technologies: on our website for essential functionality and anonymous analytics. You can manage cookies in your browser settings.

What we do not collect

We do not collect microphone recordings, contacts, photo libraries, health data, financial account details, or precise location information. The app does not require access to your camera, microphone, or contacts. We do not sell personal information and do not use personal data for third-party advertising.

3. How we use your information

We use personal information to:

• Provide, operate, and maintain the Services.
• Authenticate users, keep accounts signed in, and remember settings.
• Enable streaming and scheduled playback in venues using the app.
• Respond to inquiries, support requests, and consultation submissions.
• Send service messages (for example account, security, and policy notices).
• Investigate issues, prevent misuse, and improve reliability and performance.
• Comply with legal requirements and enforce our terms.

4. Legal bases (EEA / UK users)

If you are in the EEA or UK, we process personal data based on one or more of the following: performance of a contract (to provide requested Services), legitimate interests (to run and improve our business), consent (where required, including non-essential cookies), and legal obligations.

5. How we share information

We do not sell your personal information. We share it only when necessary to provide the Services, including:

• Service providers: infrastructure hosting, email delivery, diagnostics, and analytics providers operating under contract and our instructions.
• Music rights administrators: where required to report playback usage for licensing compliance.
• Legal and safety disclosures: when required by law or necessary to protect rights, safety, and integrity of users and the public.
• Business transfers: if Dualtempo is involved in a merger, acquisition, or asset sale, relevant information may transfer as part of that transaction.

6. Data retention

We retain personal data only as long as needed for the purposes in this policy, to satisfy legal, accounting, and dispute-resolution obligations.

• Inquiry and support correspondence: typically up to 24 months.
• Account data: while your account is active and for a reasonable period after deletion.
• Diagnostic logs: typically up to 90 days, unless needed for a longer security investigation.

7. Security

We use industry-standard safeguards, including encryption in transit (HTTPS/TLS), role-based access, and limited internal access on a need-to-know basis. No method is fully secure, but we work continuously to protect your data and notify affected users when legally required.

8. Your rights and choices

Depending on your location, you may have rights to:

• Access personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of personal data.
• Object to or restrict specific processing.
• Withdraw consent where processing relies on consent.
• Request a portable copy of your data.
• Lodge a complaint with your local data protection authority.

To exercise your rights, contact us at privacy@dualtempo.app. You may also request account deletion from the app settings (if available), and we will remove account data from active systems within 30 days, subject to legal retention requirements.

9. Children's privacy

The Services are intended for businesses and adults. We do not knowingly collect personal data from children under 13 (or under 16 in the EEA/UK where applicable). If you believe a child has provided us personal data, contact us so we can delete it.

10. International transfers

Dualtempo may work with service providers located in multiple countries. When personal data is transferred across borders, we use appropriate safeguards, such as standard contractual clauses or equivalent legal transfer mechanisms.

11. Third-party links and services

The Services may contain links to third-party websites or integrations (for example streaming partners or venue systems). We are not responsible for third-party privacy practices, and we recommend reviewing their privacy notices.

12. Changes to this policy

We may update this Privacy Policy from time to time. If we make changes, we will revise the "Last updated" date above. For material changes, we will provide additional notice, such as in-app messaging or email where appropriate.

13. Contact us

If you have questions about this Privacy Policy or our data practices, contact: privacy@dualtempo.app